SHIPPING POLICY

At Aura & Edge, we know the anticipation of waiting for something you love. Our goal is to make your experience as seamless as possible—from the moment you place your order to the moment it arrives at your door.

ORDER PROCESSING

Orders are typically processed within 2–5 business days before shipment.

Processing times may vary depending on the item, order volume, holidays, or other circumstances.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that processing time is separate from shipping and delivery time.

ESTIMATED DELIVERY

Because our collection includes products fulfilled through multiple distribution partners, delivery times may vary by item and destination.

Estimated delivery times are displayed at checkout or on the applicable product page when available.

Please keep in mind that delivery estimates are not guarantees. Carrier delays, severe weather, holidays, customs processing, and other circumstances outside of our control may affect delivery.

MULTIPLE-PACKAGE ORDERS

We work with multiple fulfillment partners to bring you a broader selection of styles.

If your order contains multiple items, they may occasionally be fulfilled from different locations. This means your items may arrive in separate packages and at different times.

Don't worry if everything doesn't arrive together—you'll receive tracking information for individual shipments when available.

You will not be charged additional shipping fees simply because your order is shipped in multiple packages.

SHIPPING RATES

Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.

TRACKING YOUR ORDER

When tracking is available, you will receive tracking information after your order ships.

Please allow time for the shipping carrier to scan your package and update its tracking information.

If your order contains multiple shipments, you may receive more than one tracking number.

SHIPPING ADDRESS

Please carefully review your shipping address before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you discover an error after placing your order, please contact us as soon as possible. We will do our best to help, but once an order has entered fulfillment or shipped, we may not be able to change or redirect the package.

DELAYED, LOST OR MISSING PACKAGES

Occasional carrier delays can happen.

If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us so we can help determine the appropriate next steps.

If tracking shows that your package was delivered but you cannot locate it, please first check around your property, with other members of your household or neighbors, and with the shipping carrier.

If you still cannot locate your package, contact us and we'll do our best to assist you.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We want you to love what you ordered.

Please inspect your items when they arrive. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photographs of the item and packaging, when applicable, so we can assist you.

INTERNATIONAL SHIPPING

International shipping availability will be displayed at checkout.

For international orders, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International orders may experience additional delivery time due to customs processing.

QUESTIONS ABOUT YOUR ORDER?

We're here to help.

For questions regarding shipping, tracking, or an existing order, please contact Aura & Edge using the contact information provided on our website.

Thank you for choosing Aura & Edge—and for choosing to show up as exactly who you are.

Look Good. Feel Powerful. Conquer Everything. Be unapologetically you.