RETURN & REFUND POLICY

At Aura & Edge, we want you to love what you ordered—and feel amazing wearing it. If something isn’t quite right, we’re here to help.

RETURNS

We accept eligible return requests within 7 days of delivery.

To qualify for a return, merchandise must be:

• Unworn, unwashed, and unused
• In its original condition
• Free from makeup, deodorant, perfume, pet hair, or other signs of wear
• Returned with all original tags and packaging, when applicable

Items that do not meet these requirements may not qualify for a refund.

BEFORE YOU SEND ANYTHING BACK

Please contact Aura & Edge before returning an item.

Because our collection is fulfilled through multiple distribution partners, the appropriate return location may vary depending on the item.

Do not return your item to the sender or return address shown on the original package unless Aura & Edge specifically instructs you to do so.

Returns sent without prior authorization or to an incorrect address may not be eligible for a refund.

HOW TO START A RETURN

To request a return, contact Aura & Edge using the contact information provided on our website.

Please include:

• Your name
• Order number
• Item(s) you would like to return
• Reason for the return
• Photos, if the item arrived damaged, defective, or incorrect

Once your return request has been reviewed, we will provide you with the appropriate return instructions.

RETURN SHIPPING

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping method when returning merchandise. Aura & Edge cannot be responsible for authorized return packages that are lost in transit before reaching the designated return location.

FINAL SALE & NON-RETURNABLE ITEMS

Certain merchandise cannot be returned for hygiene, safety, or promotional reasons.

These items may include:

• Undergarments and intimate apparel
• Bodysuits
• Swimwear if the hygienic/protective liner has been removed
• Gift cards
• Items specifically marked Final Sale

Sale merchandise that is not marked Final Sale remains eligible for return according to our standard return policy.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include your order number and clear photographs of the item and packaging, when applicable.

Once the issue has been reviewed, we will work with you to determine the appropriate resolution.

Please do not discard damaged items or packaging until your request has been reviewed.

REFUNDS

Once an authorized return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original method of payment.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Original shipping charges are generally non-refundable unless the return is the result of an error with your order or otherwise required by law.

EXCHANGES

Because inventory and availability can change quickly, we do not guarantee direct exchanges.

If you would like a different size, color, or style, the easiest option is typically to return the eligible item according to this policy and place a new order for your preferred item.

ORDER CANCELLATIONS

We begin processing orders as quickly as possible.

If you need to cancel or modify an order, please contact us immediately after placing it. We will do our best to accommodate your request, but once an order has entered fulfillment, we cannot guarantee that it can be changed or canceled.

REFUSED OR UNDELIVERABLE PACKAGES

Customers are responsible for providing an accurate and complete shipping address at checkout.

Packages returned because of an incorrect address, refusal of delivery, or other circumstances outside of our control may be subject to additional shipping costs before they can be resent.

Please contact us if you experience a delivery issue so we can help determine the appropriate next steps.

QUESTIONS?

We're here to help.

For questions about a return, refund, or existing order, please contact Aura & Edge using the contact information provided on our website.

We want every Aura & Edge experience to leave you feeling confident in what you purchased—and confident shopping with us again.

Look Good. Feel Powerful. Conquer Everything. Be unapologetically you.